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Maintenance and refurbishment account for just over half the UK construction spend of £25 billion (excluding infrastructure), and much of this is spent on responsive maintenance and minor works. For organisations without a direct maintenance labour force, managing contractors to carry out the numerous low-value maintenance jobs typically involved with property management carries high administrative costs. Only 32% of the total repair cost is spent on actually making the repair.
A DTI funded research project carried out by BRE, in partnership with local authorities and housing associations, set out to demonstrate how to replicate the advantages of having a direct labour force through partnering.
Partnering can help property owners simplify their administrative processes and achieve cost effective responsive maintenance by reducing
'Repair it with effective partnering' brings together knowledge from a group of project partners with experience of partnering relationships with their contractors. The guide examines the issues and identifies the key processes involved. It provides practical advice on how to manage these processes effectively and sets out the benefits of partnering.
● Is aimed at property owners with responsibility for maintaining property, in particular those who want to take advantage of the benefits of partnering
● Considers value for money in public procurement
● Sets out European and UK procurement rules which form the context of the contractual arrangements
● Considers the application of existing forms of partnering contracts.
A set of case studies illustrates successful client and contractor relationships and examines how probity, quality control and cost control are managed. 60 pages.
1 Project partners' approach to responsive
2 Guidance on what you should do
2.1 Getting started - partnering contracts
2.2 Ordering repairs
2.3 Dealing with voids
2.4 Paying for repairs
2.5 Keeping track - information technology and
2.6 Measuring performance
2.7 Challenges - or things to watch out for
3 Value for money in public procurement
3.1 European Union procurement regulations
3.2 HM Treasury procurement rules
3.3 Achieving Excellence
3.4 Best value
3.5 How to achieve best value
3.6 Using best value performance indicators in
3.7 Changes to best value performance
3.8 Targets for best value performance
3.9 National construction industry key performance
3.10 The Beacon Scheme
3.11 Decent Homes
3.12 Arm's length management organisations
3.13 Private finance initiative
3.14 Large scale voluntary transfer
4 Contractual arrangements used inresponsive
4.1 Traditional contractual arrangements
4.2 Guidelines for clients who receive publicfunding
4.3 Common contract strategies
4.4 Repairs contracts are ideal for partnering
4.5 Two types of partnering
4.6 How can you adopt the partnering approach?
4.7 Housing Forum partnering toolkit
4.8 Commissioning joint committee
4.9 Partnering in maintenance contracts
4.10 Project partnering contract PPC 2000
4.11 Term partnering contract TPC 2001
4.12 Term partnering contract TPC 2005
4.13 Be collaborative contract
4.14 New engineering contract
4.15 Joint contracts tribunal
5 Case studies of responsive maintenance in action
Case study 1
Barnsley Metropolitan Borough Council
Case study 2
Great Yarmouth Borough Council
Case study 3
Case study 4
Broomleigh Housing Association
References and further reading
Appendix 1 Process maps
Appendix 2 Project partners' performance
indicators for responsive repairs
The report is summarised in IP14/05 - Achieving cost effective responsive maintenance (4 pages).