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Frequently Asked Questions

Q - What are the benefits of using

A - Using the online gives you many advantages:

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Q - How do I search for a publication?

A - uses a comprehensive search tool.

You may use any one or combination of any of the four elements provided.

  1. Enter your search term: In this box you may enter terms such as the document title, its author, ISBN number or a keyword or words.
  2. Select from (publishers): If you know the publisher you are looking for you can select them from the drop down menu which appears if you place your cursor over the downward arrow (click to select).
  3. Select from (products): Similarly, if you know the medium of publication that you require (e.g. book, video, CD-ROM, software or PDF) select it from the drop down menu which appears if you place your cursor over the downward arrow (click to select).
  4. Include British Standards: The available documents include a large number of British Standards. Often users do not wish to include these documents in their search (a British Standard is a very specific document type). However, if you do wish to include British Standards in your search, click on the box.

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Q - How do I search for a specific title?

A - If you know the exact wording of the title, or a precise string of words in it, type them in double quotation marks in the 'Enter your search term' box. This will also find publications whose summary or keywords includes this string of words.

If you are looking for a BRE series title, this should be abbreviated and input without using spaces e.g. IP12 (for Information Papers) DG346 (for Digests) BR365 (for Reports) GBG18 (for Good Building Guides)

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Q - How do I carry out a subject search?

Use the 'Enter your search term' box. Multiple terms can be input using the words "and", "or" and "not" between each term (quotation marks not necessary). The expression developed has no limit on length.

Examples are:

You can mix author's names (if known) with general terms, e.g.

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Q - Can I see further details about the publication before ordering?

A - Click on the title and you will find a summary of the publication and keywords. If you order it and find that it is not what you wanted, you can return the item within 14 days and the price will be refunded to you. is a virtual bookshop so it is not possible to make a visit to select publications.

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Q - How do I place my order?

A - Click on the 'Add to basket' icon beside each title you require. If you wish to alter the quantities of any title, click on 'Update Qty' after you have made the amendment, and the total price including postage will appear. If this is for delivery outside the UK, select the relevant region of the world and click on 'Change'. The amended postage will be displayed. Then click on 'Go to checkout' and complete your contact details. If you are paying by credit/ debit card and you supply your email address, you will receive an Order Confirmation/ Receipt.

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Q - Which credit/ debit cards do you accept?

A - We accept all Visa, Mastercard, Eurocard, and Switch Cards.

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Q - Will my credit/ debit card transaction be secure?

A - Yes. uses a secure link operated by NetBanx when you enter your card details. NetBanx transactions are encoded for your security and does not store your credit card details. Therefore the amount is debited from your card on purchase of the item and not when the order is dispatched.

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Q - Can I pay by cheque?

A – to pay be cheque please contact our publisher IHS BRE Press on +44 (0)1344 328038

We are currently unable to accept payments by BACS.

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Q - Can I have an invoice?

A - does not invoice but at the end of the process of building up your order online, there is an option for you to create your own Proforma which you should send with payment to our publisher. does not retain details of proformas created in this way so it is important to send the form with your cheque.

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Q - How do I obtain a receipt?

A - At the end of the online ordering process, you are given the option to print a receipt. If you input your e-mail address when prompted during the process of creating your order, you will automatically receive by e-mail an Order Confirmation that also acts as a receipt.

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Q - When will my order be delivered?

A - We expect to deliver your purchases to you within 14 days of the date of your order, or 1 month in the case of overseas orders. If you do not receive them within 1 month and have not been notified by us of any delay, contact us at Any claims relating to non-receipt must be notified to us within 2 months (1 month if your order includes standards). does not offer an express delivery service. If you require a publication urgently, contact us for advice before placing an order. To avoid disappointment, please do not place an order, then ask us to send it out immediately. The orders are processed and posted by distributors and we cannot prioritise one order over another.

If we can't deliver your purchases to you within 30 days of the date of your order, you will have the option to cancel your order. Full details are in the Terms and Conditions.

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Q - Can I return my purchases?

A - BRE wants you to be completely satisfied with your purchase. To demonstrate this we offer a 14-day money back guarantee. This does not apply to Standards, videos, computer software, CDs, or DVDs, or to downloaded pdfs and software. Refunds or replacements for these will only be made if the item is faulty.

If you want to return any items purchased from us please see the returns page on this site.

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Q - Why can't I add a publication to the shopping basket?

A - If there is no "add to basket" icon for a particular publication, the item has not yet been published, or it is temporarily unavailable.

If you cannot add any items to your basket, it could be because the security settings on your computer are not accepting cookies (you can check your security settings in Internet Explorer - Tools - Internet options - Security).

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Q - Why is Netbanx taking so long to validate my card?

If you have input your credit card details and the screen seems to freeze for a long time with nothing happening, then Netbanx is having difficulty connecting to your card issuer to validate your card. This happens occasionally in the afternoons when the Internet is busy, and happens much less often in the mornings, so the best thing is to try again the next morning. Don't keep pressing the button, as this may cause your card to be debited more than once.

If you get a message that Netbanx has been unable to validate your card, but you are sure that you have input the details correctly (eg the billing address must be the billing address for the card), it does not necessarily mean that there is anything wrong with your card - it may just be that Netbanx has been unable to get a response from your card issuer. Try again later or the next day.

When Netbanx has validated your card and deducted money from it, it sends an email to the email address that you supplied earlier, so if you have not received an email from Netbanx, the Netbanx transaction has not gone through and your card has not been debited.

If you receive more than one email from Netbanx for the same transaction, contact us at We will check the Netbanx transactions and process a refund if we find that you have paid twice.

After taking payment, Netbanx connects back to our website, and you see a page saying the order has been completed, giving you an order number and the option of printing a receipt. then sends by email an Order Confirmation. So you should receive two emails in total.

If you receive an email from Netbanx but no emailed Order Confirmation from, then contact us as it can happen (though very rarely) that Netbanx is unable to connect back to our site and the order is not completed. In that case we would have no record of it and your order would not be processed. Contact us and we'll check.

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Q - How long does it take to receive the pdfs I've ordered?

A - If you have purchased downloadable pdfs or software, the order confirmation page gives you a link where you can download the item(s) straightaway. If you have trouble doing this, the Order Confirmation and Receipt (the one from, not the receipt for payment from Netbanx) emailed to you also contains a link. If this email does not arrive at once, log into your account on, click on the Order Number, and download the pdf or software there. If you are still having problems, then email us at for further help.

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